Delivery & Returns

Delivery Information

Deliveries are from Monday to Friday only, excluding weekends and bank holidays.

Express delivery times are based on orders placed before 1 pm, orders placed after this time will be dispatched the following working day. Signature required.

Please be aware express delivery and delivery outside of UK Mainland is not available on liquids and sprays, as these are shipped via a different courier.

 

Standard delivery

FREE Standard delivery

Standard delivery times

Express delivery

UK Mainland

£3.95

Orders over £35

2-5 working days

(Next working day) £6.95

Northern Ireland

£9.95

Orders over £60

2-5 working days

N/A

Rep. of Ireland

£13.95

Orders over £80

2-5 working days

N/A

Highlands

£13.95

Orders over £80

2-5 working days

N/A

Channel Islands

£13.95

Orders over £80

2-5 working days

N/A

*Orders will be delivered between 8:00 am until 6:00 pm.

For more information please email us serviceuk@oasishomeandhobby.co.uk

 

Returns & Replacements

Thank you for shopping with us. We hope you are delighted with your purchase however, we recognise there are some circumstances when products need to be returned to us.

If the items you received are damaged, faulty or you received an item in error, you must return it to us within 30 days for a refund or a replacement. Please call us on 0330 123 9114 for the appropriate address and return method for returning your goods.

All other returns should be returned at your own expense and addressed to OASIS® Home & Hobby, Unit 17-18 Tilley Road, Crowther Industrial Estate, Washington, Tyne & Wear, NE38 0AE with all the original packaging intact, otherwise we will not be able to refund you.

For all returns please complete the returns form that accompanied your order, listing the products which you wish to return and indicating the reason for returning them. Ensure you obtain proof of posting from your chosen carrier, products remain your responsibility until received by us. You will need a proof of posting if the return parcel is lost and you need to make a claim from the carrier.

Please note the above information is for information only and does not constitute the Terms and Conditions of your purchase from us.

Full terms and conditions can be found at www.oasishomeandhobby.co.uk/terms/