Delivery Information

Due to courier and customs issues we are currently unable to ship to the Republic of Ireland until further notice.

During peak times (festive season), large orders may arrive in more than one delivery

 

All deliveries are from Monday to Friday only, excluding bank holidays.

Next Day and Express delivery times are based on orders placed before 11am, orders placed after this time will be dispatched the following working day. Signature required.

 

Please be aware Next Day, Express and delivery outside of UK mainland are not available on liquids and sprays.

 



Standard 
Delivery*

(5 Working Days)



Next Working Day

Delivery



Express 
delivery

(Pre-12pm)

 


UK Mainland


£6.95

FREE on orders over £35


£9.95

 


£15.00

 


Northern Ireland


£13.95

FREE on orders over £60


N/A


N/A


Rep. of Ireland

NOT AVAILABLE


£13.95

FREE on orders over £80

 

 


N/A


N/A


Highlands

Check Postcodes


£13.95

FREE on orders over £80


N/A


N/A


Channel Islands

 


£13.95

FREE on orders over £80

 

(5-7 working days)


N/A


N/A

*Standard delivery will be delivered between 8:00 am until 6:00 pm.

For more information please email us serviceuk@oasishomeandhobby.co.uk

 

Returns & Replacements

Faulty Items

We hope you are delighted with your purchase from OASIS® Home and Hobby, however, if there is a problem with your order when it arrives, please contact us as soon as possible and we will be happy to help. You must contact us within 30 days of receiving an item in order to request a refund or replacement item.

You can telephone us on 0330 123 9114 (9am-4.45pm Mon-Fri) or email serviceuk@oasishomeandhobby.co.uk and we will aim to respond to you within 24 hours (please allow longer at weekends and bank holidays).

Please note that for broken or damaged items we will not require you to return the item but will require photographs. Please send the photographs to serviceuk@oasishomeandhobby.co.uk and let us know whether you would like a refund or replacement for the item(s).

Unwanted items

If you would like to return an item because you have changed your mind, ordered something in error, or no longer require an item, you can return these items to us at the address below. Please notify us within 14 days of receiving the order, and post it back to us at the below address within 30 days following your return request being accepted. Please return unwanted items wrapped securely, in their original packaging where possible. We can only refund items that we receive back in their original condition. You will receive a returns slip in the box with your order; please fill this in so that we can process your return. For unwanted items, postage costs are not refundable, but please retain any proof of postage or tracking details as the item remains your property and your responsibility until it arrives back with us. Once we receive your return you can expect a refund within 30 days.

Returns Address:
OASIS® Floral Products 
Roeburn House
Mandale Business Park
Belmont Industrial Estate 
Durham
DH1 1TH

Full terms and conditions can be found here.