Delivery & Returns

Delivery Information

UK Mainland

Standard Delivery is FREE for all orders over £35.00 in value with the exception of Channel Islands, Isle of Scilly, Isle of Man, Northern Ireland, and Republic of Ireland and International deliveries.

For orders under £35.00, Standard Delivery costs just £2.95.

If you require Next Day delivery, our Express Delivery courier service is only £5.95.

How long will delivery take?
You can choose to have your order delivered by Standard or Express Delivery.

Standard Delivery – 2-5 days
Please allow additional time for delivery during the busy Christmas period.

Express Delivery - Next Day (for orders placed before 1pm)

Same day dispatch for orders placed before 1pm, otherwise sent the following working day. Delivery Monday to Friday only, excluding weekends and bank holidays. Signature required.

You can view the status of your order at any time by logging into your account and clicking on Order History. Once your order has been despatched you can view the despatch method and estimated delivery time, and for courier deliveries you can click through to track the consignment on the carrier's website.

 

Northern Ireland

Standard Delivery is FREE for all orders over £60.00 in value.

For orders under £60.00 Standard Delivery is £8.95.

Unfortunately next day delivery is currently not available.

 

Republic of Ireland, Isle of Man, Channel Islands and Isle of Scilly

Standard Delivery is FREE for all orders over £80.00 in value.

For orders under £80.00 Standard Delivery is £12.95.

Unfortunately next day delivery is currently not available.

 

Returns & Replacements

Thank you for shopping with us. We hope you are delighted with your purchase, however we recognise there are some circumstances when products need to be returned to us.

If the items you received are, damaged, faulty or your received an item in error you must return it to us within 30 days for a refund or a replacement. Please call us on 0330 123 9114 for the appropriate address and return method for returning your goods.

All other returns should be returned at your own expense and addressed to OASIS® Home & Hobby, Crowther Road, Crowther Industrial Estate, Washington, Tyne & Wear, NE38 0AQ with all the original packaging intact, otherwise we will not be able to refund you.

For all returns please complete the returns form that accompanied your order, listing the products which you wish to return and indicating the reason for returning them. Ensure you obtain proof of posting from your chosen carrier, products remain your responsibility until received by us. You will need a proof of posting if the return parcel is lost and you need to make a claim from the carrier.

Please note the above information is for information only, and does not constitute the Terms and Conditions of your purchase from us.

Full terms and conditions can be found at www.oasishomeandhobby.co.uk/terms/